· Station in Beijing, Shanghai or Guangzhou
office · Reporting
to Chief Operating Officer of Hong Kong Head Office
· Develop,
establish and maintain good relationship with existing
and potential clients in order to build
up a strong client base in and around the city of
station · Lead
the local sales team in achieving the sales target · Develop and implement
sales and marketing plans ·
Monitor customer preferences to determinate
focus of sales efforts ·
Prepare regular sales reports, review operational
records and reports to project sales and determine
profitability ·
Work closely and create synergy with relevant departments
and parties to ensure that our products
and services exceed customer expectations ·
Coach and groom second tier managers
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial
level in reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good spoken and written English, Putonghua
and Cantonese/ Chinese
Senior Operations
Manager (Station in Beijing/ Shanghai/ Guangzhou respectively)
(Job
code: WTLPRC-002)
Responsibilities:
·
Station in Beijing, Shanghai or Guangzhou
office · Reporting
to Chief Operating Officer of Hong Kong Head Office · Prepare business
and action plan to meet pre-set sales targets, identify
business opportunities to develop expansion
plan in and around the city of station ·
Oversee the entire operation of the team and
periodically review and improve work flow ·
Lead a team of staff in achieving the targets
and service level ·
Develop, establish and maintain good relationship
with service providers and clients to
protect the best interest of the Company ·
Maintain regular feedback from clients, conduct
service review and monitoring as necessary
and improve service level ·
Work closely and create synergy with relevant
departments and parties to ensure that our
products and services exceed customer expectations · Coach and groom
the second tier managers ·
Actively participate in the team’s succession
plan and achieving growth of all team members
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial
level in reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good network with airlines, hotels and related
service providers with strong industry knowledge · Good spoken and
written English, Putonghua and Cantonese/ Chinese
·
Prepare itineraries, make travel and hotel arrangement
for corporate travellers ·
Handle customer enquiries and provide travel
advice on air tickets, hotels, package and other travel
related issues ·
Execute bookings in an efficient, accurate and professional
manner · Solicit
and retain clients with professional customer service
skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 3 years' relevant experience in travel
industry. Candidate with better background and experience
will be considered as Senior Travel Consultant · Hand-on experience
in reservation and ticketing ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English and Chinese,
knowledge of Putonghua is an advantage
·
Give professional and value-added travel advice to
clients bearing in mind the clients' needs and interests
· Prepare
itineraries, make land, air and sea arrangements for
clients · Execute
bookings and follow through in an efficient, accurate
and professional manner ·
Solicit and retain clients with professional
customer service skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 3 years' relevant experience in travel
industry ·
Sound knowledge in destinations and leisure products · Hand-on experience
in reservation and ticketing ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English, Putonghua
and Cantonese/ Chinese
·
Handle customers (agents) enquiries and make worldwide
hotel reservations ·
Execute booking and follow through in an efficient,
accurate and professional manner ·
Solicit and retain client with excellent customer
service skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 1 year relevant experience in travel
industry, candidate with less experience will be considered
as Travel Assistant ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English, Chinese and
Putonghua
·
Reporting to Head of Corporate Travel ·
Prepare business and action plan to meet pre-set
sales targets, identify business opportunities to
develop expansion plan ·
Lead a team of staff in achieving the targets
and service level ·
Actively participate in people management
including career development coaching, counselling,
and training, etc. ·
Periodically review and improve work flow · Develop, establish
and maintain good relationship with service providers
and clients to protect the best interest
of the Company ·
Set out periodically review and update service standards,
after-sales service standards, and complaint
handling procedures ·
Maintain regular feedback from clients, conduct
service review and monitoring as necessary and
improve service level ·
Work closely and create synergy with relevant
departments and parties to ensure that our products
and services exceed customer expectations
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial level in
reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good network with airlines, hotels and related
service providers with strong industry knowledge · Good spoken and
written English, Putonghua and Cantonese/ Chinese
·
Support travel consultants to issue air tickets and
provide administrative support ·
Handle ticket / fare enquiries and provide
fare quotation ·
Answer customer enquiries via phone or email ·
Work closely with travel consultants and ticketing
staff to provide efficient and effective service
Requirements:
·
Form 5 or above, preferably with Certificate in Fare
Construction and Ticketing, or related discipline · Some relevant
experience in travel industry preferred ·
Knowledge and skills in fare calculation and
auto-ticketing ·
Computer literate, good communications and interpersonal
skills · Good
spoken and written English and Chinese, knowledge
of Putonghua is an advantage
Sales Executive
- Business Development (Job
code: WTLHK-022)
Responsibilities:
·
Identify business opportunities in Corporate travel · Providing indoor
and outdoor sales support to Business Development
Team · Providing
and achieving professional customer service and relationship
building with prospects and existing customers · Work closely
with internal staff and share best-in-class practices
to ensure service consistency and quality. ·
Network within the industry, community, business,
and customers to stay current on issues impacting
customers ·
Providing operational support to Marketing's acquisition
and promotional programs to enhance customer loyalty · Maintaining customer
relationship to increase travel sales growth.
Requirements:
·
Form 5 or above ·
Minimum 3 years relevant experience in travel industry · Pleasant personality,
good time management, communication and presentation
skills · Self-motivated,
responsible and able to work independently ·
Good command of spoken and written English,
Putonghua and Cantonese ·
Result Oriented with experience in developing
and executing successful sales strategies ·
Ability to articulate knowledge about products,
services and value proposition to prospects ·
Proficient in MS Office
·
Support travel consultants in ticket issuing in an
efficient ·
Handle customers (agents) enquiries ·
Handle Exchange Order
Requirements:
·
Form 5 · Computer
literate, good communications and interpersonal skills · Service-oriented,
excellent customer relationship management ·
Good spoken and written English, Chinese
·
Answer customers (agents) enquiries via phone or email · Handle ticket
issuance accurately ·
Handle Exchange Order
Requirements:
·
Form 5 or above ·
Ticketing knowledge is necessary ·
Computer literate, good communications and
interpersonal skills ·
Preferable experience in Abacus and Galileo · Service-oriented,
excellent customer relationship management ·
Good spoken and written English, Chinese
·
Answer customers (agents) enquiries via phone or email · Issue air tickets
in an efficient, accurate, cost effective, and courteous
manner
Requirements:
·
Form 5 or above ·
At least 2 years' relevant experience ·
Hand-on experience in reservation and ticketing · Preferable experience
in Abacus and Galileo ·
Computer literate, good communications and
interpersonal skills ·
Able to work independently ·
Good command of spoken and written English,
Putonghua and Cantonese
Product Executive
– Product Development (Job
Code: WTLHK – 042)
Responsibilities:
·
Prepare costing of hotel packages ·
Produce package flyers ·
Comparison of package rates with key competitors · Organize product
presentation and weekly staff meeting ·
Provide inter-departmental support on package’s
enquiries and brochure distribution ·
Daily uploading flyers to homepage
Requirements:
·
Diploma holder in Travel & Tourism Studies or
related discipline ·
At least 3 years relevant experience with
preference in travel or hospitality industry ·
Good spoken & written English and Chinese,
knowledge of Putonghua is an advantage ·
Meticulous and good with numbers ·
Good time management, communication, interpersonal
and presentation skills ·
Self-motivated with strong sense of ownership
and responsibility ·
Proficient in MS Excel and Power Point · Willing to work
overtime when needed
·
Organize activities that increase brand awareness
and new customer loyalty ·
Explore opportunities to develop joint promotions
or sponsorship programs ·
Liaise and build close relationship with marketing
intermediaries, such as production houses, publications,
media companies and business partners · Develop the content
for eDM · Ensure
the website is always up-to-date ·
Monitor competitors’ activities on a daily
basis · Plan,
implement and execute all online and digital related
promotions to build continuous growth for the business · Liaise with online
partners on promotional opportunity ·
Build and maintain close relationships with
leading industry related bloggers and web editors
in Hong Kong and regularly update them
with relevant information ·
Be the Web PR, the voice for the company · Assist with developing
overall annual direct marketing plan
Requirements:
·
A university degree in Marketing Communications or
equivalent ·
A minimum of 3 years’ relevant experience and previous
experience in developing overall annual direct marketing
plan · Extensive
computer knowledge and understanding of online marketing · Comprehensive
knowledge in social media and analytical tools such
as Google Analytic ·
Good in multi-tasking and well organized · Good initiative
and follow though ·
Good proficiency in written and spoken English
and Chinese/Cantonese
Manager – Hotel
Development (Job Code: WTLHK
– 041)
Responsibilities:
·
Report to Managing Director ·
Formulate and implement strategic plan in
meeting the business objectives ·
Develop a thorough understanding of existing
business model, needs and user requirements on application
systems · Liaise
with hotels to obtain year round and promotional contract
rates · Monitor
the performance of hotel production and determinate
direction on hotel contracting development ·
Manage team performance on quality check of
hotel rates ·
Lead the organization, production and promotion of
the hotel tariff books once a year ·
Develop, establish and maintain good relationship
with hotels and business partners to protect
the best interest of the Company ·
Collect relevant information on competitor
analysis and market trend, and provide feedback or
recommendations to the management · Occasional travel
is required
Requirements:
·
Degree/ Diploma in Tourism and Travel Management or
related discipline. ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial level in
reputable travel management organizations.
Candidate with better background and experience
will be considered as Senior Manager –
Hotel Development ·
Good network with hotels and related service
providers with strong industry knowledge ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Good spoken and
written English, Putonghua and Cantonese/ Chinese
Contracting Executive
– Hotel Development (Job Code:
WTLHK – 014)
Responsibilities:
·
Responsible for hotel contracting management · Regularly monitor
competitor pricing and availability in line with demand · Address and resolve
any standard/service level issues with hoteliers &
land-operators ·
Support internal enquiries related to hotel ·
Liaise with airlines/hotels/tourism boards
for promotion ·
Conduct in-house product training
Requirements:
·
Degree/ Diploma in Hotel or Tourism, or related discipline · At least 3 years
relevant working experience ·
Good communication and interpersonal skills · Good initiative
and follow through ·
Result oriented, pro-active, well-organized
and able to work independently ·
Excellent command of spoken and written English,
Putonghua and Cantonese
·
Assist Operations Manager on daily operation of the
branch, periodically review and improve work flow · Ensure team members
have met our service level standard & sales target · Complaint handling
and work closely with relevant departments for problem
solving · Ensure
our products & services exceed customer expectations · Handle counter
and hotline counter enquiry, give professional and
value added travel advice to clients ·
Executive bookings and follow through in an
efficient, accurate and professional manner ·
Solicit and retain clients with professional
customer service skills
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
At least 8 years' relevant experience in travel
industry, of which at least 2 years in supervisory
level · Hand-on
experience in reservation and ticketing ·
Relevant experience in Hotline/ Call Center
Operations ·
Computer literate, good communications and interpersonal
skills · Service-oriented,
excellent customer relationship management and able
to work independently ·
Good spoken and written English and Chinese,
knowledge of Putonghua is an advantage
·
Assist Operations Manager on daily operation of the
branch, periodically review and improve work flow · Ensure team members
have met our service level standard & sales target · Complaint handling
and work closely with relevant departments for problem
solving · Ensure
our products & services exceed customer expectations · Handle counter
and hotline counter enquiry, give professional and
value added travel advice to clients ·
Executive bookings and follow through in an
efficient, accurate and professional manner ·
Solicit and retain clients with professional
customer service skills
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
At least 10 years' relevant experience in
travel industry, of which at least 4 years in a managerial
level · Hand-on
experience in reservation and ticketing ·
Relevant experience in Hotline/ Call Center
Operations ·
Computer literate, good communications and interpersonal
skills · Service-oriented,
excellent customer relationship management and able
to work independently ·
Good spoken and written English and Chinese,
knowledge of Putonghua is an advantage
·
Issue air tickets for travel consultants in an efficient,
accurate, cost effective, and courteous manner · Work closely
with travel consultants and provide professional advices
on ticket issuing
Requirements:
·
Form 5 or above, preferably with Certificate in Fare
Construction and Ticketing, or related discipline · Minimum 3 years
work experience in Ticketing Consultant position · Hand-on experience
in Abacus and ticket issuing ·
Computer literate, good client servicing, communications
and interpersonal skills ·
Good spoken and written English and Chinese
·
Handle local hotel reservations in an efficient, accurate
and professional manner ·
Provide general administrative support, e.g.
filings, data input, invoicing, etc. ·
Update hotel rate efficiently and accurately · Issue invoice
and generate monthly report ·
Long work hours maybe required for ad hoc
assignments
Requirements:
·
Form 5 or above, preferable with studies in Hotel
or Tourism, or related discipline ·
At least 1 year relevant experience in similar
capacity. ·
Self-motivated, responsible and able to work overtime · Computer literate,
good communications and interpersonal skills ·
Able to work independently with strong sense
of responsibility ·
Good spoken and written English, Putonghua
and Cantonese
Travel Assistant
– Hotel Reservations and Fulfilment
(Job Code: WTLHK - 026)
Responsibilities:
·
Support travel consultants in daily operations including
PNR printing, sorting, filings and other administrative
support · Issue
invoices and generate monthly reports ·
Handle hotel reservations in an efficient,
accurate and professional manner ·
Long work hours maybe required for ad hoc
assignments
Requirements:
·
Form 5 or above, preferably with Certificate in Hotel
reservations and Travel or Tourism, or related discipline · Relevant experience
in travel industry preferred ·
Proficiency in MS Office and Chinese Word
Processing ·
Computer literate, good communications and interpersonal
skills · Good
spoken and written English and Chinese, knowledge
of Putonghua is an advantage
·
Handle fare enquiries and provide fare quotation to
colleagues ·
Upload fare list and Airline News on to the company
internal website ·
Prepare reports to airlines with relevant
supporting documents ·
Liaise with Guangzhou colleagues for fare
upload · Seat
reservations and tickets issuance through airline
on-line system ·
Assist in ticket refund process
Requirements:
·
Form 5 or above, preferably with Certificate in Fare
Construction and Ticketing, or related discipline · At least 1 year
relevant work experience ·
Good at fare calculation ·
Computer literate ·
Good communications and interpersonal skills · Organized and
efficient ·
Good spoken and written English and Cantonese/Chinese
·
Responsible for design and implementation of IT systems · Conduct unit,
integration and user acceptance tests ·
Provide user support and troubleshooting
Requirements:
·
Degree in IT or related discipline ·
At least 1 year of hands-on experience of
ASP.NET / ASP ·
At least 1 year of SQL Server development experience · Strong analytical,
organizing and communication skills · Travel agency
experience will be an advantage
·
Provide technical support services to end users
- Daily backup and operation checking on application
servers
- Maintain and monitor LAN/ WAN/ VPN performance
- Prepare IT documentation
Requirements:
·
Higher Diploma or Degree in Computer Science or related
disciplines ·
Minimum 3 years experience in technical support · Proficiency in
WinXP Pro/ Win7/ Win2003/ Win2008/ LAN and WAN infrastructure · Knowledge in Lotus
Notes/ VPN/ MS SQL/ Linux will definitely be an advantage · Good communication
and troubleshooting skill
- Work independently and self-initiative with pleasant
working attitude
·
Create design layouts and artworks of wide range of
flyer, advertisement, display, catalogue, etc. · Website layout
management ·
Silhouette & retouch images packaging comps
Requirements:
·
A diploma in graphic or related discipline ·
A minimum of 4 years’ relevant experience
in graphic design (web design is an advantage) · To be conversant
with Indesign, Illustrator, Photoshop, Dreamweaver · To be creative,
independent and self-motivated
Interested
parties please send full resume with current and expected
salary in strict confidence either by e-mail to hrd@hkwtl.com
or by post to: Human Resource Department, Westminster
Travel Limited, 17/F, BEA Tower, Millennium City 5, 418
Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong.
** Please
quote the relevant “Job Code” in the e-mail subject line
and envelope.
We are an equal
opportunity employer and welcome applications from all
qualified candidates. Information provided will be treated
in strict confidence and only be used for recruitment
related purpose. Applicant who is not invited for an interview
within 6 weeks may consider their application not successful.
All personal data of unsuccessful applicants will be destroyed
within 6 months.
A Career at Westminster Travel