· Station in Beijing, Shanghai or Guangzhou
office · Reporting
to Chief Operating Officer of Hong Kong Head Office
· Develop,
establish and maintain good relationship with existing
and potential clients in order to build
up a strong client base in and around the city of
station · Lead
the local sales team in achieving the sales target · Develop and implement
sales and marketing plans ·
Monitor customer preferences to determinate
focus of sales efforts ·
Prepare regular sales reports, review operational
records and reports to project sales and determine
profitability ·
Work closely and create synergy with relevant departments
and parties to ensure that our products
and services exceed customer expectations ·
Coach and groom second tier managers
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial
level in reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good spoken and written English, Putonghua
and Cantonese/ Chinese
Senior Operations
Manager (Station in Beijing/ Shanghai/ Guangzhou respectively)
(Job
code: WTLPRC-002)
Responsibilities:
·
Station in Beijing, Shanghai or Guangzhou
office · Reporting
to Chief Operating Officer of Hong Kong Head Office · Prepare business
and action plan to meet pre-set sales targets, identify
business opportunities to develop expansion
plan in and around the city of station ·
Oversee the entire operation of the team and
periodically review and improve work flow ·
Lead a team of staff in achieving the targets
and service level ·
Develop, establish and maintain good relationship
with service providers and clients to
protect the best interest of the Company ·
Maintain regular feedback from clients, conduct
service review and monitoring as necessary
and improve service level ·
Work closely and create synergy with relevant
departments and parties to ensure that our
products and services exceed customer expectations · Coach and groom
the second tier managers ·
Actively participate in the team’s succession
plan and achieving growth of all team members
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial
level in reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good network with airlines, hotels and related
service providers with strong industry knowledge · Good spoken and
written English, Putonghua and Cantonese/ Chinese
·
Prepare itineraries, make travel and hotel arrangement
for corporate travellers ·
Handle customer enquiries and provide travel
advice on air tickets, hotels, package and other travel
related issues ·
Execute bookings in an efficient, accurate and professional
manner · Solicit
and retain clients with professional customer service
skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 3 years' relevant experience in travel
industry. Candidate with better background and experience
will be considered as Senior Travel Consultant · Hand-on experience
in reservation and ticketing ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English and Chinese,
knowledge of Putonghua is an advantage
·
Issue air tickets for travel consultants in an efficient,
accurate, cost effective, and courteous manner · Work closely
with travel consultants and provide professional advices
on ticket issuing
Requirements:
·
Form 5 or above, preferably with Certificate in Fare
Construction and Ticketing, or related discipline · Minimum 5 years
working experience in Ticketing Consultant position · Hand-on experience
in Galileo and ticket issuing ·
Computer literate, good client servicing,
communications and interpersonal skills ·
Good spoken and written English and Chinese
·
Give professional and value-added travel advice to
clients bearing in mind the clients' needs and interests
· Prepare
itineraries, make land, air and sea arrangements for
clients · Execute
bookings and follow through in an efficient, accurate
and professional manner ·
Solicit and retain clients with professional
customer service skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 3 years' relevant experience in travel
industry ·
Sound knowledge in destinations and leisure products · Hand-on experience
in reservation and ticketing ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English, Putonghua
and Cantonese/ Chinese
·
Handle customers (agents) enquiries and make worldwide
hotel reservations ·
Execute booking and follow through in an efficient,
accurate and professional manner ·
Solicit and retain client with excellent customer
service skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 1 year relevant experience in travel
industry, candidate with less experience will be considered
as Travel Assistant ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English, Chinese and
Putonghua
Contracting Executive
– Hotel Development (Job code:
WTLHK-014)
Responsibilities:
·
Responsible for hotel contracting management · Regularly monitor
competitor pricing and availability in line with demand · Address and resolve
any standard/service level issues with hoteliers &
land-operators ·
Support internal enquiries related to hotel ·
Liaise with airlines/hotels/tourism boards
for promotion ·
Conduct in-house product training
Requirements:
·
Degree/ Diploma in Hotel or Tourism, or related discipline
· At least
3 years relevant working experience ·
Good communication and interpersonal skills · Good initiative
and follow through ·
Result oriented, pro-active, well-organized
and able to work independently ·
Excellent command of spoken and written English,
Putonghua and Cantonese
·
Provide End-users support with hardware, software,
networking and other IT related issues ·
Support and troubleshoot the MS Windows OS
including Windows XP & Server 2000/2003/2008 · Provide LAN/
WAN/ VPN support and troubleshooting ·
Monitor on Active Directory, IIS, DNS and
Lotus Domino ·
Coordination and follow-up actions on IT Projects
Requirements:
·
Higher Diploma or University graduate in IT, MIS or
related disciplines ·
Minimum 3 years experience in technical support · Good command
of English and Cantonese ·
Strong support and troubleshooting skills
in MS Windows 2003 Server/ MS SQL Server/ IIS · Solid experience
on network operations and troubleshooting (LAN/ WAN/
VPN, switches, firewall & routers) ·
Skilled in Active Directory, DNS & Lotus
Domino · Work
independently and self-initiative with pleasant working
attitude ·
Responsible with good interpersonal skills ·
Well-organization and able to work under pressure
·
Reporting to Head of Corporate Travel ·
Prepare business and action plan to meet pre-set
sales targets, identify business opportunities to
develop expansion plan ·
Lead a team of staff in achieving the targets
and service level ·
Actively participate in people management
including career development coaching, counselling,
and training, etc. ·
Periodically review and improve work flow · Develop, establish
and maintain good relationship with service providers
and clients to protect the best interest
of the Company ·
Set out periodically review and update service standards,
after-sales service standards, and complaint
handling procedures ·
Maintain regular feedback from clients, conduct
service review and monitoring as necessary and
improve service level ·
Work closely and create synergy with relevant
departments and parties to ensure that our products
and services exceed customer expectations
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial level in
reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good network with airlines, hotels and related
service providers with strong industry knowledge · Good spoken and
written English, Putonghua and Cantonese/ Chinese
·
Support travel consultants to issue air tickets and
provide administrative support ·
Handle ticket / fare enquiries and provide
fare quotation ·
Answer customer enquiries via phone or email ·
Work closely with travel consultants and ticketing
staff to provide efficient and effective service
Requirements:
·
Form 5 or above, preferably with Certificate in Fare
Construction and Ticketing, or related discipline · Some relevant
experience in travel industry preferred ·
Knowledge and skills in fare calculation and
auto-ticketing ·
Computer literate, good communications and interpersonal
skills · Good
spoken and written English and Chinese, knowledge
of Putonghua is an advantage
Sales Executive
- Business Development (Job
code: WTLHK-022)
Responsibilities:
·
Identify business opportunities in Corporate travel · Providing indoor
and outdoor sales support to Business Development
Team · Providing
and achieving professional customer service and relationship
building with prospects and existing customers · Work closely
with internal staff and share best-in-class practices
to ensure service consistency and quality. ·
Network within the industry, community, business,
and customers to stay current on issues impacting
customers ·
Providing operational support to Marketing's acquisition
and promotional programs to enhance customer loyalty · Maintaining customer
relationship to increase travel sales growth.
Requirements:
·
Form 5 or above ·
Minimum 3 years relevant experience in travel industry · Pleasant personality,
good time management, communication and presentation
skills · Self-motivated,
responsible and able to work independently ·
Good command of spoken and written English,
Putonghua and Cantonese ·
Result Oriented with experience in developing
and executing successful sales strategies ·
Ability to articulate knowledge about products,
services and value proposition to prospects ·
Proficient in MS Office
·
Support travel consultants in ticket issuing in an
efficient ·
Handle customers (agents) enquiries ·
Handle Exchange Order
Requirements:
·
Form 5 · Computer
literate, good communications and interpersonal skills · Service-oriented,
excellent customer relationship management ·
Good spoken and written English, Chinese
·
Perform daily outdoor sales visit to clients ·
To handle client’s enquiries with excellent
follow up ·
To maintain and build good relationships with new
and existing clients ·
To develop and implement the sales plan · Assist to set
up distribution database for Wholesale Department
Requirements:
·
Form 5 or above ·
2-3 years relevant experience in travel industry · Good Command
of English and Cantonese ·
Proficiency in MS Office and Chinese Word
Processing ·
Good communication and presentation skills ·
Result Oriented with experience in developing
and executing successful sales strategies ·
Build relationships with decision makers and
influencers with clients
·
Support travel consultants in daily operations including
PNR printing, sorting, filings and other
administrative support ·
Issue daily invoices and generate monthly
reports · Handle
hotel reservations in an efficient, accurate and professional
manner · Other
ad hoc assignments
Requirements:
·
Form 5 or above, preferably with Certificate in Hotel
reservations and Travel or Tourism, or related discipline · Relevant experience
in travel industry preferred ·
Proficiency in MS Office and Chinese Word
Processing ·
Computer literate, good communications and interpersonal
skills · Good
spoken and written English and Chinese, knowledge
of Putonghua is an advantage
Interested
parties please send full resume with current and expected
salary in strict confidence either by e-mail to hrd@hkwtl.com
or by post to: Human Resource Department, Westminster
Travel Limited, 17/F, BEA Tower, Millennium City 5, 418
Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong.
** Please
quote the relevant “Job Code” in the e-mail subject line
and envelope.
We are an equal
opportunity employer and welcome applications from all
qualified candidates. Information provided will be treated
in strict confidence and only be used for recruitment
related purpose. Applicant who is not invited for an interview
within 6 weeks may consider their application not successful.
All personal data of unsuccessful applicants will be destroyed
within 6 months.
A Career at Westminster Travel