· Station in Beijing, Shanghai or Guangzhou
office · Reporting
to Chief Operating Officer of Hong Kong Head Office
· Develop,
establish and maintain good relationship with existing
and potential clients in order to build
up a strong client base in and around the city of
station · Lead
the local sales team in achieving the sales target · Develop and implement
sales and marketing plans ·
Monitor customer preferences to determinate
focus of sales efforts ·
Prepare regular sales reports, review operational
records and reports to project sales and determine
profitability ·
Work closely and create synergy with relevant departments
and parties to ensure that our products
and services exceed customer expectations ·
Coach and groom second tier managers
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial
level in reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good spoken and written English, Putonghua
and Cantonese/ Chinese
Senior Operations
Manager (Station in Beijing/ Shanghai/ Guangzhou respectively)
(Job
code: WTLPRC-002)
Responsibilities:
·
Station in Beijing, Shanghai or Guangzhou
office · Reporting
to Chief Operating Officer of Hong Kong Head Office · Prepare business
and action plan to meet pre-set sales targets, identify
business opportunities to develop expansion
plan in and around the city of station ·
Oversee the entire operation of the team and
periodically review and improve work flow ·
Lead a team of staff in achieving the targets
and service level ·
Develop, establish and maintain good relationship
with service providers and clients to
protect the best interest of the Company ·
Maintain regular feedback from clients, conduct
service review and monitoring as necessary
and improve service level ·
Work closely and create synergy with relevant
departments and parties to ensure that our
products and services exceed customer expectations · Coach and groom
the second tier managers ·
Actively participate in the team’s succession
plan and achieving growth of all team members
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial
level in reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good network with airlines, hotels and related
service providers with strong industry knowledge · Good spoken and
written English, Putonghua and Cantonese/ Chinese
·
Prepare itineraries, make travel and hotel arrangement
for corporate travellers ·
Handle customer enquiries and provide travel
advice on air tickets, hotels, package and other travel
related issues ·
Execute bookings in an efficient, accurate and professional
manner · Solicit
and retain clients with professional customer service
skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 3 years' relevant experience in travel
industry. Candidate with better background and experience
will be considered as Senior Travel Consultant · Hands-on experience
in reservation and ticketing ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English and Chinese,
knowledge of Putonghua is an advantage
·
Give professional and value-added travel advice to
clients bearing in mind the clients' needs and interests
· Prepare
itineraries, make land, air and sea arrangements for
clients · Execute
bookings and follow through in an efficient, accurate
and professional manner ·
Solicit and retain clients with professional
customer service skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 3 years' relevant experience in travel
industry ·
Sound knowledge in destinations and leisure products · Hands-on experience
in reservation and ticketing ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English, Putonghua
and Cantonese/ Chinese
·
Handle customers (agents) enquiries and make worldwide
hotel reservations ·
Execute booking and follow through in an efficient,
accurate and professional manner ·
Solicit and retain client with excellent customer
service skills
Requirements:
·
Form 5 or above, preferably with Certificate or Diploma
in Travel and Tourism, or related discipline ·
At least 1 year relevant experience in travel
industry, candidate with less experience will be considered
as Travel Assistant ·
Computer literate, good communications and
interpersonal skills ·
Service-oriented, excellent customer relationship
management and able to work independently ·
Good spoken and written English, Chinese and
Putonghua
·
Reporting to Head of Corporate Travel ·
Prepare business and action plan to meet pre-set
sales targets, identify business opportunities to
develop expansion plan ·
Lead a team of staff in achieving the targets
and service level ·
Actively participate in people management
including career development coaching, counselling,
and training, etc. ·
Periodically review and improve work flow · Develop, establish
and maintain good relationship with service providers
and clients to protect the best interest
of the Company ·
Set out periodically review and update service standards,
after-sales service standards, and complaint
handling procedures ·
Maintain regular feedback from clients, conduct
service review and monitoring as necessary and
improve service level ·
Work closely and create synergy with relevant
departments and parties to ensure that our products
and services exceed customer expectations
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline ·
Minimum 10 years relevant working experience,
of which at least 5 years in a managerial level in
reputable travel management organizations · Customer oriented
with good initiative and follow through ·
Self-motivated with leadership and team working
capabilities ·
Highly disciplined and able to lead by example · Excellent communication
and interpersonal skills ·
Good network with airlines, hotels and related
service providers with strong industry knowledge · Good spoken and
written English, Putonghua and Cantonese/ Chinese
·
Support travel consultants to issue air tickets and
provide administrative support ·
Handle ticket / fare enquiries and provide
fare quotation ·
Answer customer enquiries via phone or email ·
Work closely with travel consultants and ticketing
staff to provide efficient and effective service
Requirements:
·
Form 5 or above, preferably with Certificate in Fare
Construction and Ticketing, or related discipline · Some relevant
experience in travel industry preferred ·
Knowledge and skills in fare calculation and
auto-ticketing ·
Computer literate, good communications and interpersonal
skills · Good
spoken and written English and Chinese, knowledge
of Putonghua is an advantage
Sales Executive
- Business Development (Job
code: WTLHK-022)
Responsibilities:
·
Identify business opportunities in Corporate travel · Providing indoor
and outdoor sales support to Business Development
Team · Providing and
achieving professional customer service and relationship
building with prospects
and existing customers · Work closely
with internal staff and share best-in-class practices
to ensure service consistency and quality. · Network within
the industry, community, business, and customers to
stay current on issues impacting customers · Providing operational
support to Marketing's acquisition and promotional
programs to enhance customer loyalty · Maintaining customer
relationship to increase travel sales growth.
Requirements:
·
Form 5 or above · Minimum 3 years
relevant experience in travel industry · Pleasant personality,
good time management, communication and presentation
skills · Self-motivated,
responsible and able to work independently · Good command
of spoken and written English, Putonghua and Cantonese · Result Oriented
with experience in developing and executing successful
sales strategies · Ability to articulate
knowledge about products, services and value proposition
to prospects · Proficient in
MS Office
·
Support travel consultants in ticket issuing in an
efficient ·
Handle customers (agents) enquiries ·
Handle Exchange Order
Requirements:
·
Form 5 · Computer
literate, good communications and interpersonal skills · Service-oriented,
excellent customer relationship management ·
Good spoken and written English, Chinese
·
Answer customers (agents) enquiries via phone or email · Handle ticket
issuance accurately · Handle Exchange
Order
Requirements:
·
Form 5 or above · Ticketing knowledge
is necessary · Computer literate,
good communications and interpersonal skills · Preferable experience
in Abacus and Galileo · Service-oriented,
excellent customer relationship management · Good spoken and
written English, Chinese
·
Answer customers (agents) enquiries via phone or email · Issue air tickets
in an efficient, accurate, cost effective, and courteous
manner
Requirements:
·
Form 5 or above · At least 2 years'
relevant experience · Hands-on experience
in reservation and ticketing · Preferable experience
in Abacus and Galileo · Computer literate,
good communications and interpersonal skills · Able to work
independently · Good command
of spoken and written English, Putonghua and Cantonese
Product Executive
– Product Development (Job
Code: WTLHK – 042)
Responsibilities:
·
Prepare costing of hotel packages · Produce package
flyers · Comparison of
package rates with key competitors · Organize product
presentation and weekly staff meeting · Provide inter-departmental
support on package’s enquiries and brochure distribution · Daily uploading
flyers to homepage
Requirements:
·
Diploma holder in Travel & Tourism Studies or
related discipline · At least 3 years
relevant experience with preference in travel or hospitality
industry · Good spoken &
written English and Chinese, knowledge of Putonghua
is an advantage · Meticulous and
good with numbers · Good time management,
communication, interpersonal and presentation skills · Self-motivated
with strong sense of ownership and responsibility · Proficient in
MS Excel and Power Point · Willing to work
overtime when needed
·
Organize activities that increase brand awareness
and new customer loyalty · Explore opportunities
to develop joint promotions or sponsorship programs · Liaise and build
close relationship with marketing intermediaries,
such as production houses, publications,
media companies and business partners · Develop the content
for eDM · Ensure the website
is always up-to-date · Monitor competitors’
activities on a daily basis · Plan, implement
and execute all online and digital related promotions
to build continuous growth for the business · Liaise with online
partners on promotional opportunity · Build and maintain
close relationships with leading industry related
bloggers and web editors in Hong Kong and
regularly update them with relevant information · Be the Web PR,
the voice for the company · Assist with developing
overall annual direct marketing plan
Requirements:
·
A university degree in Marketing Communications or
equivalent · A minimum of
3 years’ relevant experience and previous experience
in developing overall annual direct marketing plan · Extensive computer
knowledge and understanding of online marketing · Comprehensive
knowledge in social media and analytical tools such
as Google Analytic · Good in multi-tasking
and well organized · Good initiative
and follow though · Good proficiency
in written and spoken English and Chinese/Cantonese
Manager – Hotel
Development (Job Code: WTLHK
– 041)
Responsibilities:
·
Report to Managing Director · Formulate and
implement strategic plan in meeting the business objectives · Develop a thorough
understanding of existing business model, needs and
user requirements on application systems · Liaise with hotels
to obtain year round and promotional contract rates · Monitor the performance
of hotel production and determinate direction on hotel
contracting development · Manage team performance
on quality check of hotel rates · Lead the organization,
production and promotion of the hotel tariff books
once a year · Develop, establish
and maintain good relationship with hotels and business
partners to protect
the best interest of the Company · Collect relevant
information on competitor analysis and market trend,
and provide feedback or
recommendations to the management · Occasional travel
is required
Requirements:
·
Degree/ Diploma in Tourism and Travel Management or
related discipline. · Minimum 10 years
relevant working experience, of which at least 5 years
in a managerial level in reputable travel
management organizations. Candidate with better
background and experience will be considered
as
Senior Manager – Hotel Development · Good network
with hotels and related service providers with strong
industry knowledge · Self-motivated
with leadership and team working capabilities · Highly disciplined
and able to lead by example · Good spoken and
written English, Putonghua and Cantonese/ Chinese
Contracting Executive
– Hotel Development (Job Code:
WTLHK – 014)
Responsibilities:
·
Responsible for hotel contracting management · Regularly monitor
competitor pricing and availability in line with demand · Address and resolve
any standard/service level issues with hoteliers &
land-operators · Support internal
enquiries related to hotel · Liaise with airlines/hotels/tourism
boards for promotion · Conduct in-house
product training
Requirements:
·
Degree/ Diploma in Hotel or Tourism, or related discipline · At least 3 years
relevant working experience · Good communication
and interpersonal skills · Good initiative
and follow through · Result oriented,
pro-active, well-organized and able to work independently · Excellent command
of spoken and written English, Putonghua and Cantonese
·
Assist Operations Manager on daily operation of the
branch, periodically review and improve work flow · Ensure team members
have met our service level standard & sales target · Complaint handling
and work closely with relevant departments for problem
solving · Ensure our products
& services exceed customer expectations · Handle counter
and hotline counter enquiry, give professional and
value added travel advice to clients · Executive bookings
and follow through in an efficient, accurate and professional
manner · Solicit and retain
clients with professional customer service skills
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline · At least 8 years'
relevant experience in travel industry, of which at
least 2 years in supervisory level · Hands-on experience
in reservation and ticketing · Relevant experience
in Hotline/ Call Center Operations · Computer literate,
good communications and interpersonal skills · Service-oriented,
excellent customer relationship management and able
to work independently · Good spoken and
written English and Chinese, knowledge of Putonghua
is an advantage
·
Assist Operations Manager on daily operation of the
branch, periodically review and improve work flow · Ensure team members
have met our service level standard & sales target · Complaint handling
and work closely with relevant departments for problem
solving · Ensure our products
& services exceed customer expectations · Handle counter
and hotline counter enquiry, give professional and
value added travel advice to clients · Executive bookings
and follow through in an efficient, accurate and professional
manner · Solicit and retain
clients with professional customer service skills
Requirements:
·
Diploma or above in Tourism and Travel Management
or related discipline · At least 10 years'
relevant experience in travel industry, of which at
least 4 years in a managerial level · Hands-on experience
in reservation and ticketing · Relevant experience
in Hotline/ Call Center Operations · Computer literate,
good communications and interpersonal skills · Service-oriented,
excellent customer relationship management and able
to work independently · Good spoken and
written English and Chinese, knowledge of Putonghua
is an advantage
·
Issue air tickets for travel consultants in an efficient,
accurate, cost effective, and courteous manner · Work closely
with travel consultants and provide professional advices
on ticket issuing
Requirements:
·
Form 5 or above, preferably with Certificate in Fare
Construction and Ticketing, or related discipline · Minimum 3 years
work experience in Ticketing Consultant position · Hands-on experience
in Abacus and ticket issuing · Computer literate,
good client servicing, communications and interpersonal
skills · Good spoken and
written English and Chinese
·
Handle local hotel reservations in an efficient, accurate
and professional manner · Provide general
administrative support, e.g. filings, data input,
invoicing, etc. · Update hotel
rate efficiently and accurately · Issue invoice
and generate monthly report · Long work hours
maybe required for ad hoc assignments
Requirements:
·
Form 5 or above, preferable with studies in Hotel
or Tourism, or related discipline · At least 1 year
relevant experience in similar capacity. · Self-motivated,
responsible and able to work overtime · Computer literate,
good communications and interpersonal skills · Able to work
independently with strong sense of responsibility · Good spoken and
written English, Putonghua and Cantonese
Travel Assistant
– Hotel Reservations and Fulfilment
(Job Code: WTLHK - 026)
Responsibilities:
·
Support travel consultants in daily operations including
PNR printing, sorting, filings and other administrative
support · Issue invoices
and generate monthly reports · Handle hotel
reservations in an efficient, accurate and professional
manner · Long work hours
maybe required for ad hoc assignments
Requirements:
·
Form 5 or above, preferably with Certificate in Hotel
reservations and Travel or Tourism, or related discipline · Relevant experience
in travel industry preferred · Proficiency in
MS Office and Chinese Word Processing · Computer literate,
good communications and interpersonal skills · Good spoken and
written English and Chinese, knowledge of Putonghua
is an advantage
·
Handle fare enquiries and provide fare quotation to
colleagues · Upload fare list
and Airline News on to the company internal website · Prepare reports
to airlines with relevant supporting documents · Liaise with Guangzhou
colleagues for fare upload · Seat reservations
and tickets issuance through airline on-line system · Assist in ticket
refund process
Requirements:
·
Form 5 or above, preferably with Certificate in Fare
Construction and Ticketing, or related discipline · At least 1 year
relevant work experience · Good at fare
calculation · Computer literate · Good communications
and interpersonal skills · Organized and
efficient · Good spoken and
written English and Cantonese/Chinese
·
Responsible for design and implementation of IT systems · Conduct unit,
integration and user acceptance tests · Provide user
support and troubleshooting
Requirements:
·
Degree in IT or related discipline · At least 1 year
of hands-on experience of ASP.NET / ASP · At least 1 year
of SQL Server development experience · Strong analytical,
organizing and communication skills · Travel agency
experience will be an advantage
·
Provide technical support services to end users
- Daily backup and operation checking on application
servers
- Maintain and monitor LAN/ WAN/ VPN performance
- Prepare IT documentation
Requirements:
·
Higher Diploma or Degree in Computer Science or related
disciplines · Minimum 3 years
experience in technical support · Proficiency in
WinXP Pro/ Win7/ Win2003/ Win2008/ LAN and WAN infrastructure · Knowledge in Lotus
Notes/ VPN/ MS SQL/ Linux will definitely be an advantage · Good communication
and troubleshooting skill
- Work independently and self-initiative with pleasant
working attitude
·
Create design layouts and artworks of wide range of
flyer, advertisement, display, catalogue, etc. · Website layout
management · Silhouette &
retouch images packaging comps
Requirements:
·
A diploma in graphic or related discipline · A minimum of
4 years’ relevant experience in graphic design (web
design is an advantage) · To be conversant
with Indesign, Illustrator, Photoshop, Dreamweaver · To be creative,
independent and self-motivated
Interested
parties please send full resume with current and expected
salary in strict confidence either by e-mail to hrd@hkwtl.com
or by post to: Human Resource Department, Westminster
Travel Limited, 17/F, BEA Tower, Millennium City 5, 418
Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong.
** Please
quote the relevant “Job Code” in the e-mail subject line
and envelope.
We are an equal
opportunity employer and welcome applications from all
qualified candidates. Information provided will be treated
in strict confidence and only be used for recruitment
related purpose. Applicant who is not invited for an interview
within 6 weeks may consider their application not successful.
All personal data of unsuccessful applicants will be destroyed
within 6 months.
For
general inquiries, please
email to itravel@hkwtl.com
or call +852 2313 9800
A Career at Westminster Travel