Who we are

  

 

Established in 1973, Westminster Travel Limited ("Westminster" or "Group") is one of Hong Kong's leading travel agencies.

 

The Group employs more than 680 staffs and has offices throughout Hong Kong, Mainland China, Macau, Taiwan and Singapore. Westminster's activities extend to all areas of the travel industry including corporate travel, wholesale, destination management, leisure packages, conference and incentive, hotels, cruises and air tickets reservation, inbound and outbound tour, and representation.  Our business can be categorized into three segments: (i) Corporate travel segment, (ii) Wholesale segment, and (iii) Leisure travel segment.

 

Westminster was listed on the Catalist Board of Singapore Exchange Securities Trading Limited in 2009 and was subsequently acquired by Corporate Travel Management Limited ("CTM") in January 2014.

 

 CTM Group

  

 

CTM is a leading global travel management company and is listed on Australian Stock Exchange (Stock code: CTD).

 

CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market.  Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.

 

Headquartered in Australia, the company employs over 2,000 FTE staff and the CTM network provides local service solutions in more than 70 countries globally, including owned operations across Asia, Australia, North America, Europe and New Zealand.

 

For details, please refer to website: www.travelctm.com.

 

 Westminster's Corporate Profile

 

Hong Kong
 

Westminster's headquarter is located in the center of East Kowloon. Offering valued clients a comfortable environment to discuss the latest and hottest vacation destinations and trends. For those who desire tailor-made itineraries or advice off the beaten track, our knowledgeable staff is able to recommend air-tickets, accommodation, car hire, transfers and tours to create your own a la carte vacation.

 

China Offices
 

Westminster has travel management offices in the key strategic cities of China - Beijing, Shanghai, Guangzhou and Shenzhen. These offices are all operated under Westminster's own International Air Transport Association (IATA) license, enabling us to issue tickets for all major domestic and international carriers. All of the Westminster's staff in China are well trained in serving of local and regional accounts.

 

Singapore Offices
 

Corporate Travel Management (S) Pte. Limited (formerly Westminster Travel (S) Pte. Ltd.) is licensed by the Singapore Tourism Board and affiliated to the International Air Transport Association (IATA) and National Association of Travel Agents Singapore (NATAS). Being a long established agency, Westminster is always featured in the Top Agents Award line up of international service providers such as Singapore Airlines, Qantas/British Airways, United Airlines, Starwood Hotels and Resorts, Banyan Tree Hotels and Resorts.

 

Taiwan Office
 

Westminster has its own full service subsidiary in Taipei, providing local and international accounts a wide range of corporate, leisure, conference and incentive travel arrangements. Westminster offers representation services to HRG (Hogg Robinson Group), a renowned travel management company worldwide, and provide a range of high quality services for our clients.

 

Macau Office
 

Westminster has extended its services to Macau by incorporating a wholly owned subsidiary, which provides comprehensive travel services to corporations, schools, government organisation etc and also operates wholesale business with accreditation from the International Air Transport Association (IATA).

 

 Our History

  

 

Dec 1973

Incorporated in Hong Kong

 

Early 1990s

Appointed as consolidator to Cathay Pacific which secured air tickets from CX at preferential rates

 

1994

Acquired Jecking Tours & Travel Limited which provides services to leisure visitors in Hong Kong since 1978

 

1996

Organised first MICE event from Hong Kong to Penang for 400 travellers and formed the MICE team

 

1997

Jecking Tours was appointed as exclusive fulfillment agent of China Airlines’ Dynasty Packages

 

2001

Appointed by Hogg Robinson Holdings B.V. (“HRG”) (formerly known as Business Travel International BV) as representative in Hong Kong, the PRC, Macau and Taiwan to provide travel management services to HRG’s customers until February 2014

 

2002

Acquired 75% of a leisure travel specialised agency Wincastle Travel (HK) Limited which was subsequently sold to the management in 2016

 

2004

Established joint venture with HRG in Hong Kong which provides travel services to global corporate customers until February 2014

Acquired Westminster Travel Limited in Taiwan and Westminster Travel (S) Pte. Ltd. (formerly known as Sime Travel (Singapore) Private Limited) in Singapore which were established since 2000 and 1973 respectively

 

2007

Acquired Beijing Westminster Air Service Co., Limited with Category One and Category Two certifications of the China Aviation Transport Association which allows the issue of international and domestic air tickets in the PRC

Established Westminster Travel Limited in Macau

 

Jan 2009

Listed on the Catalist of the Singapore Exchange Securities Trading Limited

 

Sep 2009

Established Westminster Travel Consultancy (Guangzhou) Limited in PRC

 

Jun 2010

Established 50/50 joint venture with Webjet Limited to conduct online travel business in Hong Kong and Singapore until June 2013

 

Dec 2011

Established S Travel Limited, which targets free and independent travellers in Hong Kong

 

Mar 2012

Acquired entire interests in Travelex Hong Kong Limited and rebranded as TLX Travel Limited, which is engaged in corporate travel business in Hong Kong.

 

Apr 2013

Established Mia Travel International Limited, which is engaged in tour and travel management services for overseas tours targeting customers in the PRC

Established TLX Overseas Education Centre, which provides overseas educational consultancy services

 

Nov 2013

Launched W Cruising with an experienced and dedicated team specialised in worldwide cruise products

 

Jan 2014

75.1% stake was acquired by Corporate Travel Management Limited, a company listed on Australian Securities Exchange and a leading global travel management company

 

2016

Westminster Travel (S) Pte. Ltd. in Singapore rebranded as Corporate Travel Management (S) Pte. Limited. A new Event Travel Management (ETM) was set up in Hong Kong to tailor make services for global and sizeable customers

 

2017

S Travel launched a new online travel agent as Bees.Travel
CTM expanded its network and provided local service solutions in more than 70 countries globally, with 13 alliance partners in Asia region

 

 Group Member

 

Jecking Tours & Travel Ltd
 

Jecking Tours & Travel Ltd., a wholly owned subsidiary of Westminster which provides comprehensive management and marketing support for inbound tourism-related business to our overseas clients. Our experienced staff is able to handle arrangements from individuals to sizeable groups and incentive movements. Our strong links with hotels and other service providers in Hong Kong enable us to offer high quality service at a competitive price.

 

Since 1997, Jecking Tours & Travel Ltd had been appointed as the sole ground handling agent of China Airlines Dynasty package in Hong Kong, Macau, and Shenzhen. In July 2008 and November 2011, the appointment has been extended to Guangzhou and Sanya respectively. (For details, please refer to website: www.jeckingtours.com).


TLX Travel Limited
 

TLX Travel Limited, established since 1984, was once operated under Thomas Cook and lately rebranded as Travelex Travel in 2001 after its joining to Travelex. In March 2012, it was further acquired by Westminster as a wholly-owned subsidiary. It offers a range of travel products and services primarily targeted at the corporate travel customers, covering personal vacations, comprehensive business travel arrangements and conferences and incentive (MICE) tour management. TLX Travel is a fully accredited International Air Transport Association (IATA) travel agent. (For details, please refer to website:www.tlxtravel.com).

 

Bees.Travel Limited
 

Bees.Travel Limited (Bees.Travel), formerly known as S Travel Limited, was established in early 2012 as a leisure travel chain. The company specialise in leisure travel business targeting free and independent travellers. Bees.Travel provides a complete spectrum of services and products including seasonal themed travel packages, tour packages, air tickets, hotel accommodation, cruise vacations, insurance, rail passes, ferry tickets and theme park tickets.


Rebranded in Feb 2017, Bees.Travel is now a premier internet based travel service platform, a wholly-owned subsidiary of Westminster Travel Limited.


Bees.Travel is an efficient searching and booking platform, which operates a call centre to provide the best services and advises to the travellers. (For details, please refer to Bees.Travel )


 

MIA Travel International Limited
 

MIA Travel International Limited (“MIA Travel”) established in April 2013. It mainly engages in tour and travel management services for overseas tours which target customers in the People’s Republic of China.

 

TLX Overseas Education Centre Limited
 

TLX Overseas Education Centre Limited established in April 2013. It mainly engages in provision of overseas educational consultancy services.  (For details, please refer to website: www.tlxed.com)

 

 Service Segments

 

Corporate Travel
 

Westminster offers a full premium range of services to meet every need of today's demanding corporate travellers. Equipped with its own in-house developed technology architecture, Westminster has the tools to implement the most complex of corporate travel objectives. Our staff is dedicated to providing a high level of execution in the delivery of fast, accurately planned and fully integrated travel arrangements worldwide.

 

Service Managers provide expertise in airline/hotel negotiations, benchmarking of corporate deals and assistance in the formulation, implementation and administration of corporate travel policy. With crisis management skills, they are capable of assisting in finding flexible solutions to any unexpected situation.

 

Corporate Travel Consultants will identify and offer value-added fare options, cost saving opportunities, up-to-date advice on passport and visa requirements, airline and hotel special promotions and comprehensive destination information. For high volume accounts, a dedicated team will be assigned.

 

Our Corporate Travel management has been accredited of ISO9001 by Hong Kong Quality Assurance Agency since June 2013 and currently certified under ISO 9001:2015.

  

 

Wholesale Operation
 

Westminster has been appointed by 108 airlines as their ticketing agents, of which 40 airlines have appointed Westminster as their consolidator in Hong Kong. We provide a comprehensive range of discounted fares to approximately 700 travel agents in Hong Kong and offer accommodation reservation service for more than 330,000 hotels worldwide.

 

Leisure Travel
 Westminster is amongst the market leaders for individual tailor-made holidays to destinations throughout the world. Our experienced and professional travel consultants offer dedicated, tailor-made services for the discerning leisure traveler and holidaymaker.  Our website (www.westminstertravel.com) gives you access to an array of packaged vacations.

 

Cruise Holidays
 

W Cruising engages a team of professional cruise specialists in Hong Kong which was established in 2013. We provide advices and reservation services of flight tickets, traveling insurances, transfer, traveling visa and hotel accommodation other than our ample choices of cruise products. Our cruise consultants are well trained and knowledgeable to provide all necessary information to assure you a fantastic holiday experience. (For more information, please access our official website: www.wcruising.com)

 

Meetings, Incentives, Conferences & Exhibitions (MICE)
 

Incentive Travel is not just a reward for corporate achievers, but an opportunity in which a corporation can unveil its goals and objectives for tomorrow. Incentive travel must be planned and organised in close collaboration with the client and requires flexibility, inventiveness and fantasy in just the right combination. This highly specialised area of travel is one in which Westminster has established an enviable reputation.

 

Of equal importance in the movement of large groups are conferences and conventions, where every aspect of a very complex itinerary is pre-planned to the minutes details. Westminster's proven team of experts ensures that events meet the delegates' expectations whether events are held in Hong Kong or other popular destinations. According to our excellent track records in the past, we have served numerous customers ranging from the group size 80 to 900, travel to different destinations, for example, Perth, Sydney, Paris, Milan, Berlin, Prague, Orlando, Tokyo, Bangkok, Bali, and Kuala Lumpur.

 

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Destination Management Services
 

Multi-lingual professional staff with experience in handling the requirements of visitors from South-East Asia and around the world manages the company's inbound department. They are equipped to handle everything from small groups to large incentive movements, utilising Westminster's close relationship with hotels in Hong Kong, regionally and worldwide to ensure the most competitively priced arrangements.

 

Westminster has a dedicated China team who are able to handle complex itineraries and tailor-made requests for inbound and outbound China, for group and individual travel, incentive travel, meetings and conferences.

 

 

 Awards

 

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Airline & Hotel Sales Achievement Awards
 

Year by year, Westminster has received numerous awards from international airlines and hotel chains as a result of our outstanding sales achievements. This means clients are able to enjoy the best rates with all major airlines and hotels in the region.

 

These awards include the Top Agent Award from Cathay Pacific every year since 1990 and Dragonair every year since 1996. Over the years, Westminster has been top producers for China Airlines, Emirates, Garuda Indonesia, Japan Airlines, KLM, Lufthansa, Malaysian Airlines, Delta, Qantas, Singapore Airlines, Swissair, United Airlines, Air China, China Southern Airlines, American Airlines and many others.

 

Westminster is awarded the TTG Travel Awards 2017 as the "Best Travel Agency - Hong Kong", the 8th time in 10 years.

 

In the hotel sector, Westminster has been awarded 'Top Producers' by hotels such as Banyan Tree Hotels & Resorts, Shangri-la Hotels & Resorts, Marriott Hotels & Resorts, GTA Travelport and more...

 

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Memberships
 
 HACTO 
           
HK Assoc. of China Travel Organisers Ltd.
 HATAHong Kong Association of Travel Agents
 IATAInternational Air Transport Association
 SIPASociety of IATA Passenger Agents
 TICTravel Industry Council of Hong Kong
 ICTAInternational Chinese Tourist Association Ltd.
 OTOAHong Kong Outbound Tour Operators Association